Does Adobe share my personal information?

Adobe works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
Adobe may also share your personal information:

• When you agreed to the sharing.
• Within the Adobe family of companies for purposes described in this privacy policy (see a list of Adobe entities and our acquired companies).
  
• With our resellers and other sales partners if you are a business customer and agreed to receive Adobe marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
• When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process (learn more).
• When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of Adobe, our customers and users, or the public.
• If we merge with or are acquired by another company, we sell an Adobe website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.
  

We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical  information about how customers use our applications and hosted services.

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Is my personal information displayed anywhere on Adobe’s websites or applications?

There are several places on Adobe’s websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message.
To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please contact us.

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Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Adobe cannot ensure or warrant the security of your personal information.

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Where does Adobe store my personal information?

Your personal information and data files are stored on Adobe’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world (for example, Argentina, Australia, India, Ireland, Singapore, the Philippines, the United Kingdom, and the United States). For more information about transfers of personal information from the European Economic Area (the EEA) and Switzerland to the United States, please see Adobe’s Safe Harbor policy.

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How can I review or update my personal information or close my Adobe ID account?

Under the law of some countries, you may have the right to access the information Adobe holds about you, correct any mistakes in that information, and to delete any personal information we no longer have business reasons for retaining. Many of our websites and applications allow you to edit your personal information by accessing the "my account," "my profile," or a similar feature of the website or application you are using. Likewise, you can delete files or photos you have stored in our online services by logging in and using the deletion functions they make available.
To request that we delete your email address from our marketing database, deactivate your Adobe ID account, or provide you a copy of your personal information, please email your request to privacy@adobe.com. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your Adobe ID and as needed to comply with our legal obligations and enforce our agreements.

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Will Adobe market to me?

The Adobe family of companies (see list of Adobe entities and our acquired companies) and companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to Adobe. We give you choices regarding our marketing practices.

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Does Adobe participate in the U.S.-EU Safe Harbor program?

Adobe Systems Incorporated (our U.S. company) has certified to the EU Safe Harbor Framework with respect to personal information we receive from our subsidiaries, corporate customers, and other business partners located in the EU and Switzerland (see Adobe’s Safe Harbor policy).

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Will this privacy policy change?

Occasionally, we may change or update this privacy policy (or other documents in the Adobe Privacy Center) to allow Adobe to use or share your previously collected personal information in a materially different way. If we do, the links to the policy on our websites and online services (which are generally found in the footer of the website or online service) will indicate that the policy has been changed or updated. For new users, the change or update will become effective upon posting. For existing users, the change or update will become effective 30 days after posting. We encourage you to periodically review the Adobe Privacy Center for the latest information on our privacy practices.

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Who can I contact with questions or concerns?

If you have a privacy question or complaint, please email